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General Questions
We have extensive house cleaning services, including apartment cleaning, recurring maid services, deep cleaning, move-in and move-out cleaning, post-construction cleanup, disinfection, Airbnb cleaning, and office cleaning.
Our house cleaners arrive equipped to complete the work with eco-friendly cleaning products to ensure the best results. You don’t have to supply anything.
A standard-size home takes about three hours to clean. Your home may take more or less depending on its size and which services you request.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and interviews. We also require significant experience in residential house cleaning to work with us. We carry insurance for all our cleaners and train them to clean your house to your satisfaction.
If you are unsatisfied with your cleaning, please inform us within 24 hours of the service. We will promptly schedule a re-clean at no extra cost to ensure your complete satisfaction. Your happiness is our top priority.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working.
No, you don’t have to commit to any contracts or pre-determined number of appointments. You can cancel service anytime up to 24 hours before your appointment without any penalties.